Motorcycle Saddlebags – Warranty & Return Policies
Making the customer satisfied is the primary concern of Viking Bags. To insure this we have made a very flexible return policy.
Motorcycle Saddlebags – Warranty Information:
All Viking Bag products come with a 1 year warranty, however lifetime warranty is offered on the craftsmanship. Leather is not the strongest material and neither is it weather resistant. We strongly suggest that you take good care of your motorcycle saddlebags. You should clean your motorcycle saddlebags with conditioner as you would any other leather product. Mink oil is used by many who claim to have seen great results. Presently we do not repair any motorcycle saddlebags or other leather products in our shop. Any motorcycle saddlebags or other products with problems not related to the craftsmanship should be taken to the local leather repair shop.
In case there is a fitments problem we would return the product only if it is unused and you return the product within 30 days.
Viking saddlebag company does not take any responsibility or claims caused due to theft, accidents (or attempted theft / criminal mischief), in ability of the user to install the motorcycle saddlebags properly i.e usally caused by not using proper installation hardware.
Motorcycle Saddlebags - Returns:
Our motorcycle saddlebags come with an easy 30 day 100 percent money back guarantee. However we will deduct the shipping charges from your refund. If there is a special situation such as a mistake by our staff please notify us. We will return the customers money this can also include the shipping charges. We would never let you down by making you suffer for our mistakes.
Please call us in advance and let us know that you plan to return your motorcycle saddlebags or other products. We will give you the further instructions on how to solve the problem with the least amount of effort. This does not mean we would refuse a return. This is purely for the customers benefit. If the damage occurs while the product is being shipped please notify us as soon as possible. In situations like these we usually file an insurance claim.
We deal with our customers on personal basis and you would find an extremely friendly staff on the other end of the phone. We ensure that we stay with you through out the sales process as well as during the installation and afterwards in case you have any questions regarding our motorcycle saddlebags.
